IIBA Canberra - Developing a Service Blueprint (a hands-on case-study)
Overview - Presentation & Workshop
Developing a Service Blueprint
A service blueprint is an operational tool that visualizes the components of a service experience in enough detail to analyse, implement, and maintain it. In an increasingly agile-aware environment a Service Blueprint provides a vehicle for ongoing vision, adaptation, and iteration, while delivering stability to the customer.
Products exist, to contribute to services that improve outcomes for customers. So before working on those products, a thorough understanding of the service the product will contribute to, is critical.
In this practitioner forum, Garrie will deliver an overview of Service Blueprinting, and lead a workshop through developing a Service Blueprint. Expect to spend more time standing than sitting!
Venue: DDLS Office, Level 10, 221 London Circuit, Canberra City, 2601. Click here for map
Date: Tuesday, 8th May 2018
Time: Registrations from 4:00pm to 4:15pm, Workshop from 4:15pm to 7:30pm
Fee: Free for IIBA members and $60 (GST Inc.) for Non-IIBA Members
Become an IIBA Australia Chapter (ACM) member - you can join here: https://australia.iiba.org/membership
|08 May 2018|
Speaker Biography: Garrie Irons, Business Analyst
Garrie has had an extensive career which has included hands-on technical work, leadership, and analysis. With a firm background in delivering services to paying customers, Garrie understands that unless it improves outcomes for a customer, it isn’t a service.
Garrie has contributed to both outsourcing and insourcing service delivery, defining service level agreements, and establishing service dashboards that improve visibility of continuous value. In his current role Garrie is modernising the desktop service at a small federal government statutory authority.
Competence Area Alignment
Aligns to Core Standard Knowledge Areas: Elicitation and Collaboration CS (4), Strategy Analysis CS (6).