Melbourne - The role of Business Analysts in growing the value of businesses
There are many aspects we should consider to successfully build and run a business. Increasing the value of the business is a must for growth and leaders can take different approaches to make this happen. But the underlying strategy is through making people (customers and employees) feel appreciated.
This presentation is about how business analysts can help organisations to provide a great end-to-end experience for customers and employees in a way that makes customers feel more satisfied and employees more engaged. With this strategy, organizations can successfully grow their business value in the marketplace.
For almost 20 years, he has worn different hats in his career; mostly as a CEO, Director, Executive Manager, and Managing Consultant. Sean’s specialty is in helping service-based businesses build and grow their business value through People Experience Excellence.
He began his collaboration with IIBA International in 2008 and has had different roles such as a President of Chapter, EEP assessor, Deputy Regional Director of Europe, Middle East, and Africa, and Board Member, among other roles. At present, he is the Deputy Regional Director of Asia-Pacific at IIBA.